Last updated: 27 May 2026

This Privacy Policy explains how tryharold.com (“Harold”, “we”, “us”, or “our”) collects, uses, stores, and protects personal information when you access or use tryharold.com and any associated services, software, applications, communications, APIs, and platforms (collectively, the “Platform”).

By accessing or using the Platform, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect and process the following categories of information.

1.1 Information You Provide

When you interact with Harold, you may provide information including:

• full name

• email address

• company name

• job title

• phone number

• uploaded files and documents

• communications submitted through forms, emails, or support requests

• account credentials and workspace information

You may also provide operational or business-related content uploaded into the Platform.

1.2 Automatically Collected Information

When you access the Platform, certain information may automatically be collected, including:

• IP address

• browser type and version

• operating system

• device identifiers

• usage activity

• pages viewed

• session duration

• referral sources

• interaction and performance data

This information helps us improve platform performance, reliability, and security.

1.3 Cookies & Tracking Technologies

Harold may use cookies, analytics tools, and similar technologies to:

• maintain secure sessions

• remember preferences

• improve functionality

• analyse usage patterns

• monitor platform performance

You can manage cookie preferences through your browser settings. Disabling certain cookies may impact Platform functionality.

2. How We Use Information

We use collected information to:

• provide and operate the Platform

• authenticate users and manage accounts

• process uploaded content and workflows

• generate AI-assisted outputs

• improve system performance and reliability

• monitor usage and security

• communicate updates or support information

• comply with legal and regulatory obligations

• develop new features and services

We do not sell personal data.

3. AI Processing

Harold may process uploaded documents, emails, spreadsheets, reports, and operational data using AI systems to provide structured outputs, analysis, workflows, summaries, and automation features.

Uploaded data is processed solely for the operation, improvement, and functionality of the Platform.

Users are responsible for ensuring they have the appropriate rights and permissions to upload any data into Harold.

4. Legal Basis

Where applicable under UK GDPR or EU GDPR, Harold processes personal data under one or more lawful bases, including:

• legitimate business interests

• contractual necessity

• legal obligations

• user consent

• protection against fraud or security risks

  
  

5. Data Sharing

We may share information with:

• cloud hosting providers

• infrastructure and authentication providers

• analytics providers

• customer support tools

• AI and processing infrastructure partners

• legal or regulatory authorities where required

All third-party providers are required to maintain appropriate security and confidentiality standards.

We do not sell or rent personal data to advertisers or third parties.

6. Data Security

Harold uses enterprise-grade technical and organisational security measures designed to protect Platform data.

Security measures include:

• encryption in transit and at rest

• role-based access controls

• isolated workspaces

• secure cloud infrastructure

• authentication and session management

• infrastructure monitoring and logging

• restricted internal access controls

While we take reasonable steps to protect information, no internet-based system can guarantee absolute security.

7. International ransfers

Where data is transferred outside the United Kingdom or European Economic Area, Harold takes appropriate safeguards to ensure personal data remains protected in accordance with applicable data protection laws.

8. Data Retention

We retain personal information only for as long as necessary to:

• provide Platform services

• maintain operational records

• comply with legal obligations

• resolve disputes

• enforce agreements

When data is no longer required, it is securely deleted or anonymised where appropriate.

9. Your Rights

Subject to applicable law, you may have the right to:

• access your personal data

• request correction of inaccurate data

• request deletion of personal data

• object to processing

• restrict processing

• request portability of your data

• withdraw consent where applicable

Requests relating to data rights may be submitted to founders@tryharold.com.

10. Third-Party Services

The Platform may contain integrations or links to third-party services, websites, or software providers.

Harold is not responsible for the privacy practices, content, or security of third-party services.

Users should review the applicable policies of any external platforms they interact with.

11. Children’s Privacy

Harold is intended for professional and business use only.

The Platform is not directed toward individuals under the age of 18, and we do not knowingly collect personal information from children.

12. Changes To Policy

We may update this Privacy Policy periodically to reflect changes in legal requirements, technology, or Platform functionality.

When updates are made, the “Last updated” date at the top of this page will be revised.

Continued use of the Platform following updates constitutes acceptance of the revised Privacy Policy.

13. Contact

For questions relating to this Privacy Policy or data protection matters, please contact:

founders@tryharold.com

tryharold.com