Terms & conditions
Last updated: 27 May 2026
Welcome to tryharold.com (“Harold”, “we”, “us”, or “our”).
These Terms & Conditions (“Terms”) govern your access to and use of tryharold.com, including all associated services, software, applications, features, content, APIs, communications, and platforms operated by Harold (collectively, the “Platform”).
By accessing, browsing, registering for, or using the Platform, you confirm that you have read, understood, and agreed to be bound by these Terms.
If you do not agree to these Terms, you must discontinue use of the Platform immediately.
1. Platform Access & Use
Harold provides AI-powered operational software, workflow infrastructure, document intelligence, reporting systems, automation tools, and related services for professional real estate workflows.
You agree to use the Platform only:
in compliance with applicable laws and regulations
for legitimate business purposes
in accordance with these Terms
You must not:
misuse, interfere with, or disrupt the Platform or infrastructure
attempt unauthorised access to systems, accounts, APIs, or data
reverse engineer, decompile, replicate, or copy any aspect of the Platform
upload malicious code, unlawful content, or harmful files
use the Platform for fraudulent, abusive, or unlawful activity
attempt to scrape, extract, or systematically harvest Platform data
We reserve the right to suspend, restrict, or terminate access to the Platform at any time for operational, legal, security, or maintenance reasons.
2. Intellectual Property Rights
All Platform content, technology, software, workflows, AI systems, branding, visual assets, designs, interfaces, reports, text, graphics, logos, functionality, and documentation are owned by or licensed to Harold and protected under applicable intellectual property laws.
Nothing within these Terms grants you ownership rights to the Platform or its underlying technology.
You may not reproduce, distribute, modify, create derivative works from, publicly display, commercially exploit, or otherwise use any part of the Platform without prior written consent from Harold.
3. AI Outputs & Intelligence
Harold may generate AI-assisted summaries, reports, analyses, recommendations, workflows, or outputs based on uploaded data and user interactions.
While Harold is designed to improve operational efficiency and data handling, AI-generated outputs may contain inaccuracies, omissions, or incomplete interpretations.
Users remain solely responsible for:
reviewing all outputs
validating information
exercising professional judgement
ensuring regulatory, financial, legal, or operational compliance
Harold does not provide legal, planning, investment, accounting, surveying, valuation, or financial advice.
4. User Data
You retain ownership of any documents, files, communications, data, or materials uploaded to the Platform (“User Content”).
By uploading User Content, you grant Harold a limited, non-exclusive licence to process, store, analyse, transmit, and display such content solely for the purpose of operating and improving the Platform.
You confirm that:
you have the necessary rights to upload the content
the content does not infringe third-party rights
the content is lawful and non-malicious
We may remove or restrict access to content that violates these Terms.
5. Security & Infrastructure
Harold is built using enterprise-grade infrastructure and security practices.
This includes:
encryption in transit and at rest
role-based access controls
isolated workspace environments
authentication and session protection
cloud-hosted infrastructure
monitored systems and audit logging
While we take reasonable steps to protect Platform data, no online system can guarantee absolute security.
6. Third-Party Services
The Platform may integrate with or reference third-party software, APIs, websites, data providers, cloud services, or external platforms.
Harold is not responsible for:
third-party availability
third-party data accuracy
service interruptions
external platform policies or practices
Your use of third-party services may also be governed by separate terms and policies.
7. Disclaimer
The Platform is provided on an “as is” and “as available” basis.
To the fullest extent permitted by law, Harold disclaims all warranties, express or implied, including:
merchantability
fitness for a particular purpose
non-infringement
uninterrupted availability
data accuracy or completeness
We do not guarantee that the Platform will always be error-free, uninterrupted, secure, or suitable for every workflow or use case.
8. Limitation of Liability
To the maximum extent permitted by law, Harold and its affiliates, directors, employees, contractors, and licensors shall not be liable for:
indirect or consequential damages
business interruption
loss of profits or revenue
loss of opportunity
loss of data
operational disruption
reliance on AI-generated outputs
This limitation applies regardless of legal theory, including contract, negligence, tort, or otherwise.
9. Suspension & Termination
We may suspend or terminate access to the Platform immediately and without notice if:
you breach these Terms
we believe there is a security risk
required by law or regulation
the Platform is modified, discontinued, or unavailable
Sections relating to intellectual property, liability, disclaimers, and governing law shall survive termination.
10. Privacy & Data Protection
Your use of the Platform is also governed by our Privacy Policy.
Harold processes personal data in accordance with applicable UK GDPR and data protection legislation.
For more information, please review our Privacy Policy available on tryharold.com.
11. Changes To Terms
We may update or revise these Terms periodically.
When changes are made, the “Last updated” date will be amended accordingly.
Continued use of the Platform following any updates constitutes acceptance of the revised Terms.
12. Governing Law
These Terms shall be governed by and interpreted in accordance with the laws of England and Wales.
Any disputes arising in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
13. Contact
For questions relating to these Terms, please contact:
tryharold.com
