This Privacy Policy explains how tryharold.com (“Harold”, “we”, “us”, or “our”) collects, uses, stores, and protects personal information when you access or use tryharold.com and any associated services, software, applications, communications, APIs, and platforms (collectively, the “Platform”).

By accessing or using the Platform, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect and process the following categories of information.

1.1 Information You Provide

When you interact with Harold, you may provide information including:

  • full name
  • email address
  • company name
  • job title
  • phone number
  • uploaded files and documents
  • communications submitted through forms, emails, or support requests
  • account credentials and workspace information

You may also provide operational or business-related content uploaded into the Platform.

1.2 Automatically Collected Information

When you access the Platform, certain information may automatically be collected, including:

  • IP address
  • browser type and version
  • operating system
  • device identifiers
  • usage activity
  • pages viewed
  • session duration
  • referral sources
  • interaction and performance data

This information helps us improve platform performance, reliability, and security.

1.3 Cookies & Tracking Technologies

Harold may use cookies, analytics tools, and similar technologies to:

  • maintain secure sessions
  • remember preferences
  • improve functionality
  • analyse usage patterns
  • monitor platform performance

You can manage cookie preferences through your browser settings. Disabling certain cookies may impact Platform functionality.

2. How We Use Information

We use collected information to:

  • provide and operate the Platform
  • authenticate users and manage accounts
  • process uploaded content and workflows
  • generate AI-assisted outputs
  • improve system performance and reliability
  • monitor usage and security
  • communicate updates or support information
  • comply with legal and regulatory obligations
  • develop new features and services

We do not sell personal data.

3. AI Processing

Harold may process uploaded documents, emails, spreadsheets, reports, and operational data using AI systems to provide structured outputs, analysis, workflows, summaries, and automation features.

Uploaded data is processed solely for the operation, improvement, and functionality of the Platform.

Users are responsible for ensuring they have the appropriate rights and permissions to upload any data into Harold.

4. Job Applications

When you apply for a role at Harold through our careers pages, Harold AI Property Ltd collects the information you give us so we can consider your application. This includes:

  • your name, email address and LinkedIn profile
  • where you are based, if you tell us
  • your application video, whether you record it in your browser, upload it or send us a link to it
  • anything else you choose to include, such as links to your work

We use this information only to assess your application, contact you about it and make a hiring decision. We do not use application videos or details to train AI models, and we do not make hiring decisions by automated means alone.

We process your application on the basis of your consent, which you give when you submit it, and our legitimate interest in recruiting. You can withdraw your consent at any time by emailing founders@tryharold.com, and we will delete your application.

Your video and details are stored with Vercel in its London region, and your details are sent to our team by email through Resend, which may process them outside the United Kingdom under the safeguards described in International Transfers. Only the people involved in hiring at Harold can see your application.

We keep applications for up to 12 months from the date you apply, so we can consider you for other suitable roles, and then delete them. You can ask us to delete your application sooner at any time. If you join Harold, the information becomes part of your employment record.

You have the rights set out in Your Rights below in respect of your application.

5. Legal Basis

Where applicable under UK GDPR or EU GDPR, Harold processes personal data under one or more lawful bases, including:

  • legitimate business interests
  • contractual necessity
  • legal obligations
  • user consent
  • protection against fraud or security risks

6. Data Sharing

We may share information with:

  • cloud hosting providers
  • infrastructure and authentication providers
  • analytics providers
  • customer support tools
  • AI and processing infrastructure partners
  • legal or regulatory authorities where required

All third-party providers are required to maintain appropriate security and confidentiality standards.

We do not sell or rent personal data to advertisers or third parties.

7. Data Security

Harold uses enterprise-grade technical and organisational security measures designed to protect Platform data.

Security measures include:

  • encryption in transit and at rest
  • role-based access controls
  • isolated workspaces
  • secure cloud infrastructure
  • authentication and session management
  • infrastructure monitoring and logging
  • restricted internal access controls

While we take reasonable steps to protect information, no internet-based system can guarantee absolute security.

8. International Transfers

Where data is transferred outside the United Kingdom or European Economic Area, Harold takes appropriate safeguards to ensure personal data remains protected in accordance with applicable data protection laws.

9. Data Retention

We retain personal information only for as long as necessary to:

  • provide Platform services
  • maintain operational records
  • comply with legal obligations
  • resolve disputes
  • enforce agreements

When data is no longer required, it is securely deleted or anonymised where appropriate.

10. Your Rights

Subject to applicable law, you may have the right to:

  • access your personal data
  • request correction of inaccurate data
  • request deletion of personal data
  • object to processing
  • restrict processing
  • request portability of your data
  • withdraw consent where applicable

Requests relating to data rights may be submitted to founders@tryharold.com.

11. Third-Party Services

The Platform may contain integrations or links to third-party services, websites, or software providers.

Harold is not responsible for the privacy practices, content, or security of third-party services.

Users should review the applicable policies of any external platforms they interact with.

12. Children’s Privacy

Harold is intended for professional and business use only.

The Platform is not directed toward individuals under the age of 18, and we do not knowingly collect personal information from children.

13. Changes To Policy

We may update this Privacy Policy periodically to reflect changes in legal requirements, technology, or Platform functionality.

When updates are made, the “Last updated” date at the top of this page will be revised.

Continued use of the Platform following updates constitutes acceptance of the revised Privacy Policy.

14. Contact

For questions relating to this Privacy Policy or data protection matters, please contact:

founders@tryharold.com

tryharold.com